Shipping & Return Policy

Shipping and Returns Policy

Thank you for choosing Bluebonnet Creek Candle Company LLC. We are committed to providing you with high-quality candles and exceptional customer service. This Shipping and Returns Policy outlines important information regarding shipping, delivery, and returns to ensure a smooth and satisfactory shopping experience. Please read the following details carefully.


  1. Order Processing: We aim to process and ship all orders within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods: We offer various shipping options during the checkout process, depending on your location and the availability of the service. The available options will be displayed at the time of purchase.

  3. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process.

  4. Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Please note that unforeseen circumstances, such as weather conditions or carrier delays, may occasionally impact delivery times. We kindly ask for your patience in such situations.

  5. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email or through your user account. You can use this tracking number to monitor the progress of your shipment.

  6. International Shipping: We currently offer international shipping to select countries. Please note that additional customs duties, taxes, or import fees may apply, which are the responsibility of the recipient. Please check with your local customs office for more information.

Returns and Exchanges:

  1. Return Eligibility: We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return or exchange within 14 days of receiving the product. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  2. Return Process:

    a. Contact our customer service team at [insert contact information] within 14 days of receiving your order to initiate the return or exchange process.

    b. Provide the order number, a description of the item(s) you wish to return, and the reason for the return.

    c. Our customer service team will guide you through the return process, including providing you with a return shipping address if applicable.

    d. Please ensure that the item is securely packaged to avoid damage during return transit. We recommend using a tracked shipping method for returns.

  3. Refunds and Exchanges: Upon receipt and inspection of the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method used during purchase. Exchanges will be processed based on the availability of the desired item. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part.

  4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We may request photos or additional information to assess the issue. We will arrange for a replacement or issue a refund as appropriate.

Please note that this policy applies to purchases made directly from Bluebonnet Creek Candle Company LLC. If you have purchased our products from a third-party retailer, please refer to their respective shipping and returns policy.

If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help!

Thank you for choosing Bluebonnet Creek Candle Company LLC. We appreciate your business and look forward to serving you again in the future.

Sincerely, Bluebonnet Creek Candle Company LLC